IFE Elevators South Africa (Pty) Ltd ("IFE", "we", "us" or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you visit ife-staging.webflow.io (the "Site") or otherwise interact with us, and it sets out your rights under the Protection of Personal Information Act 4 of 2013 ("POPIA").

We may collect the following categories of personal information:

● Contact details you provide, such as your name, email address, telephone number and company name, when you submit an enquiry, request a quotation, or contact us;

● Information you provide when applying for a role with us, if applicable;

● Technical information collected automatically, such as IP address, browser type, device information and pages visited, typically via cookies and similar technologies;

● Any other information you choose to provide, for example in a message field on a contact form.

We process personal information for purposes including:

● Responding to enquiries and requests for quotations relating to elevator, escalator and vertical transportation products and services;

● Managing and administering our relationship with customers, suppliers and site visitors;

● Improving the Site and understanding how it is used;

● Complying with our legal, regulatory and contractual obligations;

● Marketing communications, where you have consented to receive them, and you may opt out at any time.

We only process personal information where we have a lawful basis to do so under POPIA, including where processing is necessary to conclude or perform a contract with you, where you have consented, where it is necessary to pursue our legitimate business interests, or where required by law.

The Site may use cookies and similar tracking technologies to operate effectively and to understand how visitors use it. You can control cookies through your browser settings; disabling cookies may affect some Site functionality.

We do not sell personal information. We may share personal information with:

● Service providers who support our business operations (for example, website hosting, IT support, or CRM providers), under contractual confidentiality obligations;

● Professional advisers, such as auditors or legal counsel, where necessary;

● Regulatory or governmental authorities, where required by law;

● A successor entity in the event of a merger, acquisition or sale of business assets.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law, after which it is securely deleted or anonymised.

We implement reasonable technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, alteration or destruction.

Subject to POPIA, you have the right to:

● Be notified that we hold personal information about you;

● Access the personal information we hold about you;

● Request correction or deletion of your personal information;

● Object to the processing of your personal information for direct marketing purposes;

● Withdraw consent, where processing is based on consent, without affecting processing carried out before withdrawal;

● Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us using the details in Section 11 below.

The Site is not directed at children, and we do not knowingly collect personal information from children without the consent of a parent or guardian, as required under POPIA.

Our appointed Information Officer for POPIA purposes is:

● [Name of Information Officer]

● Email: [Information Officer email]

For general privacy queries, you may also contact us at:

● IFE Elevators South Africa (Pty) Ltd

● 48 Jasper Road, Robertsham, Johannesburg, 2091, South Africa

● Email: info@ife.co.za

You may also lodge a complaint with the Information Regulator of South Africa: enquiries@inforegulator.org.za

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be indicated by a revised "Last updated" date.